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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 10 July 2014 - 06:30 AM
I installed the plugin without any problems but when I changed the 'wp-content' folder name to something else, my website broke - which I was warned may have happened. Because I was locked out of the website then, I went to my Parallel Plesk panel to uninstall wordpress to then reinstall it but I found that after trying to uninstall wordpress, there were a bunch of files that still remained. I tried to delete them manually using FTP but they won't. Now I can't even install wordpress onto the domain.
Posted 10 July 2014 - 12:43 PM
this is the support forum for the "easy theme and plugin Upgrades plugin". I am not sure if your support request is related to that plugin.
If it is related to iThemes Security plugin, If you have purchased the iThemes Security Pro plugin, please sign in and post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.