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Ithemes Security: Lost Password After Disabling Id1, How Do I Change Password?

ithemes password change ID1

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#1 Guest_Craig_*

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Posted 26 July 2014 - 03:07 PM

Hi all,

In a bit of a panic right now. Dumped a lot (LOT!) of hours in to a site is why. I ended up losing my admin password (don't ask haha), no big deal, went in to mysql to change it like usual. BIG PROBLEM, I still can't log in to my site even after I change it. I think since I did the "rename ID1" fix it is causing all kinds of chaos because I've never had a problem before setting passwords at the database level. I even tried changing ID2 back to ID1. Nothing.

I think ithemes security is intercepting the DB rename and even user creation because even if I create a new user at the DB level I can't even login with that.

Now I do have a backup but I REALLY don't want to do that at this point. It's not the world's most current backup eithor.

Meanwhile I did every "admin password" trick I could find, including running an admin password script on the root. Still can't do it.

HELLPPPP!!!! :(

#2 Ronald

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Posted 28 July 2014 - 07:19 AM

For support on the iThemes Security plugin, If you have purchased the iThemes Security Pro plugin, please sign in and post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

thanks,
Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


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Note: any currently open support threads in the community forum will stay open while we resolve them.