Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Ithemes Security: Lost Password After Disabling Id1, How Do I Change Password?ithemes password change ID1
Posted 26 July 2014 - 03:07 PM
In a bit of a panic right now. Dumped a lot (LOT!) of hours in to a site is why. I ended up losing my admin password (don't ask haha), no big deal, went in to mysql to change it like usual. BIG PROBLEM, I still can't log in to my site even after I change it. I think since I did the "rename ID1" fix it is causing all kinds of chaos because I've never had a problem before setting passwords at the database level. I even tried changing ID2 back to ID1. Nothing.
I think ithemes security is intercepting the DB rename and even user creation because even if I create a new user at the DB level I can't even login with that.
Now I do have a backup but I REALLY don't want to do that at this point. It's not the world's most current backup eithor.
Meanwhile I did every "admin password" trick I could find, including running an admin password script on the root. Still can't do it.
Posted 28 July 2014 - 07:19 AM
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.