Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

"change Status" On Payment Details


3 replies to this topic

#1 nathansland

nathansland

    Member

  • Members
  • Others: Premium Exchange Addon, Premium Exchange Addon
  • PipPip
  • 20 posts

Posted 04 August 2014 - 08:35 PM

Is this just for my reference or does it affect operation? Does it interact with Paypal or Exchange in any way?

Can I set it to "reversed" to keep track of people I shipped a product too?

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts
  • LocationOklahoma City, OK

Posted 05 August 2014 - 11:32 AM

Hi nathansland,

The option to change the status of a payment is only available for Offline Payments.  That way, you can set a payment to pending until you actually receive the payment from your customer.  

Let us know if you have any additional questions.  

Thanks,

Elise

#3 nathansland

nathansland

    Member

  • Members
  • Others: Premium Exchange Addon, Premium Exchange Addon
  • PipPip
  • 20 posts

Posted 05 August 2014 - 01:58 PM

So it doesn't "DO" anything, right?

#4 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts
  • LocationOklahoma City, OK

Posted 05 August 2014 - 02:21 PM

Hi nathansland,

Not exactly!  :)

For instance, if the product that the customer has purchased with an Offline Payment is a membership product and you have content restricted to that membership, the customer won't have access to the restricted content until their payment status is changed from pending to paid.  The same is true of Digital Downloads - the customer won't have access to the download links until the payment status is paid.

Let us know if you have any additional questions.  

Thanks,

Elise



Reply to this Topic


ATTENTION
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.


  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users