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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
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During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
Pre-Sales: It Looks Like Another Process Might Already Be Trying To Backup Your Databasebackup process
Posted 11 August 2014 - 08:47 PM
'Something went wrong with your backup. It looks like another process might already be trying to backup your database. Please try again in a few minutes. If the problem persists please contact support.'
The path to the server is correct and the folder has permissions set to 750. What else can cause this issue? There are no other backup/security plugins installed.
Posted 12 August 2014 - 08:34 AM
Does the site have the ithemes security plugin? If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home
If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security
PRAISE LORD HELIX