Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
Posted 12 August 2014 - 04:57 AM
I had a few questions on the iThemes Security plugin that I hope you wouldn't mind answering
1. What is the difference between the free and pro version?
2. With the developer license, how does offering the license to my clients work?
Posted 16 August 2014 - 10:25 PM
Any updates on this?
Posted 17 August 2014 - 04:55 AM
sorry, we missed your post. I will make sure a moderator will attend to it asap,
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Posted 23 August 2014 - 06:01 PM
Posted 25 August 2014 - 02:12 PM
1) The free version's support is handled on the wordpress.org forums which is supported by the community. The Pro version entitles you to premium support through iThemes. The Pro version also includes extra features like Two-Factor Authentication, Setting import/export, Malware scan scheduling and User Actin Logging with many more on the way. Below is a link to to our public roadmap where you can see what we're up to and share your thoughts!
2) Unless you'd like to share your iThemes username and password you'll need to license these for your clients. While it does provide some limitation in what you can physically give them, it does offer a little more control on handling the licenses.
Please let me know if you have any other questions!