Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Download Links To Files In Protected Directories

digital download security password Error 401

1 reply to this topic

#1 Guest_John_*

  • Guests

Posted 12 August 2014 - 02:52 PM

My website sells expensive digital goods, so I am planning on placing all of the product files in a directory on my website which requires  username and password to access. This login information would then be sent to the customer in their confirmation email after making a purchase.

Whenever I try to access those files directly from my browser, the login prompt appears as expected. However, the download link which iThemes provides when a purchase is made does not function this way. Rather than ask for authentication then proceed with the download, it brings up a blank page with the message "Download Error: Invalid response: 401"

How do I make iThemes work with files located in password-locked directories?

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 6,430 posts
  • LocationOklahoma City, OK

Posted 13 August 2014 - 12:49 PM

Hi John,

Unfortunately, I don't have a solution for you.  An Exchange script is requesting the file, so you'd have to find a way that didn't password protect the directory if being requested by our script.  

You probably already noticed, but Exchange does obfuscate the download link.  So the customer doesn't know where to find the actual file on your site or if it's stored someplace else like Amazon S3.

Let us know if you have any additional questions.



Reply to this Topic

If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

For BackupBuddy related issues, be sure to include the status log from your most recent backup.

CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.


Also tagged with one or more of these keywords: digital, download, security, password, Error 401

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users