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Backupbuddy Support For Server Pings


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#1 Guest_briggs_*

Guest_briggs_*
  • Guests

Posted 25 August 2014 - 04:46 PM

We have purchased the BackupBuddy Blogger plan and have a technical problem but cannot find the place to get support. The plugin will not backup anymore because of endless server pings. I have deleted the unused database tables which significantly reduced the database size but that has not stopped the problem.

#2 Elise Alley

Elise Alley

    iThemes Support

  • Administrators
  • Others: All Plugins, All Themes, Members, Moderators, Toolkit, Webdesign
  • 5,959 posts

Posted 25 August 2014 - 04:57 PM

Hi briggs,

Please log in to the forum using your iThemes username and password (should be the same information you use to log in to your iThemes Member Panel).  You should then be able to access the BackupBuddy forum here:  http://ithemes.com/forum/forum/74-backupbuddy/

Thanks,

Elise