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Backupbuddy Support For Server Pings

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#1 Guest_briggs_*

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Posted 25 August 2014 - 04:46 PM

We have purchased the BackupBuddy Blogger plan and have a technical problem but cannot find the place to get support. The plugin will not backup anymore because of endless server pings. I have deleted the unused database tables which significantly reduced the database size but that has not stopped the problem.

#2 Elise Alley

Elise Alley

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Posted 25 August 2014 - 04:57 PM

Hi briggs,

Please log in to the forum using your iThemes username and password (should be the same information you use to log in to your iThemes Member Panel).  You should then be able to access the BackupBuddy forum here:  http://ithemes.com/forum/forum/74-backupbuddy/



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If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.

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