Jump to content


Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.


Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.






Important Security Update for All iThemes Customers - please read this



ExpertHost


This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 begatt

begatt

    Advanced Member

  • Members
  • Others: Toolkit
  • PipPipPip
  • 155 posts

Posted 14 September 2010 - 03:13 PM

I have a client wanting to use their host, http://experthost.com/ and I am running into some problems.

When I run ServerBuddy, I get the following warnings:

mySQL Version 4.1.21 FAIL

PHP Release 08 November 2007 WARNING - They are using PHP 5.2.5

Max Exec Time 30 secs FAIL

File Permissions for / 750 FAIL [NOTE: I am using 750 on the root directory on my Hostgator accounts w/o issues.]

File Permissions for /wp-admin/ 755 WARNING

I don't know if this is related, but when I try to upload themes and/or plugins using the WP installation, I get the following error message:

Quote

The uploaded file could not be moved to /usr/local/pem/vhosts/109751/webspace/httpdocs/wp-content/uploads/2010/09.

Any ideas?

#2 skylermoore

skylermoore

    Member

  • Members
  • Others: All Themes, BackupBuddy, All Plugins, DisplayBuddy, ThumbsUp
  • 2,141 posts

Posted 14 September 2010 - 03:47 PM

It sounds like file permissions, you may want to check and make sure you have write permissions to the uploads folder.

Please let us know if there is anything else we can help you with.

#3 begatt

begatt

    Advanced Member

  • Members
  • Others: Toolkit
  • PipPipPip
  • 155 posts

Posted 14 September 2010 - 04:02 PM

I have 755 on all of the directories. I tried 775 and 777 on the uploads folder and still no luck.

I FTP access, but it is the WP access that doesn't seem to work.

Any more ideas?

Also, should I be concerned with the other notices from ServerBuddy on mySQL and PHP?

#4 skylermoore

skylermoore

    Member

  • Members
  • Others: All Themes, BackupBuddy, All Plugins, DisplayBuddy, ThumbsUp
  • 2,141 posts

Posted 14 September 2010 - 04:32 PM

It would be a good idea to ask the host about those issues, but it still sounds like write permissions.

One thing I have seen before is that the shared hosting account has permissions but the account you are on individually doesn't have permissions. That may not be the issue but its worth a shot I will try and figure out what else could be causing the problem.