Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Support during Holidays:
During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.
We can not guarantee the same level of support that you are used to.
Moderators will check in on the support forum, but response times may be longer than expected.
Your iThemes support team wishes you happy holidays!
question about IThemes "Builder" ? package
Posted 17 September 2010 - 02:42 PM
Next, I would like to know if a Flash Header can be implemented in this theme, if not, can the rotating Billboard be put into the header and give me a little bit of movement?
Do you offer support over the phone for your product?
I am very interested to purchase this theme today for my client so I appreciate your response.
Posted 17 September 2010 - 03:52 PM
the link you posted sends me to a login page for a forum. Do you have another link? Or am I misunderstanding?
Rotating images and Billboard are 2 premium plugins that are included with your purchase of Builder, so that should not be an issue.
All our support is handled through our support forum. There is an extensive Members only section, and we have moderators available around the clock to help our customers out.
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 18 September 2010 - 09:12 AM
Sorry Ronald... I meant to link you to this site...http://www.heatingandairconditioninggreersc.com/
I also am interested in how you modify the header to different heights and widths...Can this be done very easily or do I need to know html or css to do it? thanks...
Posted 18 September 2010 - 01:25 PM
Height of the header image can be any value. You just have to remember to type in the height of image in image module's settings.
You can use a program like Photoshop or an online service like www.picnik.com to resize images.