Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 18 September 2010 - 04:35 AM
This question has been asked before but the answer posted did not solve my problem.
I have the plugin installed and activated, the permissions set and still the upgrade wont succeed because of the 'existing folder error'.
Is there anything else I can try?
Posted 20 September 2010 - 10:29 AM
Posted 20 September 2010 - 11:14 AM
Anyway, maybe some other plugin in interfering?
Come to think of it, I sometimes have permission problems with the server. I then have to manually have to reset the owner, let me try that first.
Edited by vincent van der ven, 20 September 2010 - 06:18 AM.
Posted 20 September 2010 - 12:57 PM
I'm still not sure why the easy updater isn't working for you, if you have the right permissions it should work great. You may want to download the free serverbuddy plugin from "http://pluginbuddy.com/serverbuddy-check-hosting-quality-security-issues-more/" to check your server settings and make sure that everything is setup correctly.