Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
What is "membership"?
Posted 22 October 2010 - 07:27 AM
Dear Kathy Gannett,
Your subscription on iThemes.com : Membership expires 11/20/2010.
GET 25% OFF BY RENEWING YOUR MEMBERSHIP
Use this coupon code today:xxxxx
Posted 22 October 2010 - 07:39 AM
With the theme you purchased about a year ago, you also purchased 1 year membership, and access to the forum and upgrades. If you choose to renew your membership by buying another one of our products then you get 25% off.
Hope this helps clarify.
There are some plugin walkthrough videos on our youtube channel check it out!
Posted 22 October 2010 - 08:51 AM