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Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Support during Holidays:

During the Holidays (Dec. 22 - Jan. 2) our support staff will spend well-deserved time with their families and loved ones.

We can not guarantee the same level of support that you are used to.

Moderators will check in on the support forum, but response times may be longer than expected.


Your iThemes support team wishes you happy holidays!

Membership Questions


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1 reply to this topic

#1 SunnyDD

SunnyDD

    Member

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  • 10 posts

Posted 27 October 2010 - 10:06 AM

I purchased a yearly membership which is coming up for renewal - my question is if I choose to not renew will I still be able to access all the themes that are currently in my login panel or will they disappear when renewal comes up? I need to know if I should be downloading them onto my hard drive to be able to access them once the year is up.

Thanks.

#2 Ronald

Ronald

    Forum Admin

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Posted 27 October 2010 - 01:53 PM

Hi,

if you choose not to renew your subscription, you will not have access to the member page anymore, so you won't be able to download themes. So it is a good idea to download them all before hand.

(Also note our 25% off renewals promotion)

Ronald

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