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My Flexx Theme


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3 replies to this topic

#1 bshamis

bshamis

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Posted 09 November 2010 - 12:37 PM

Hi, I have Flexx on one of my websites, and want to make some changes/upgrades to it, but I notice that it is not available in my Member Panel. Do I need to purchase this again in order to take advantage of the features that have been added since it was originally purchased?

Thank you,

Sue

#2 Ronald

Ronald

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Posted 09 November 2010 - 05:31 PM

Hi Sue,

your purchase entitles you to 1 year of updates and support. If you feel that you are eligible for updates and support, please contact sales@ithemes.com (with proof of purchase), they will be able to help you out,

Ronald

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.


#3 bshamis

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Posted 15 November 2010 - 12:58 PM

Thanks Ronald for your reply. If I want to revive my Flexx for upgrades and support, what do I do now? Shall I buy it all over again? I'm happy to do that, I just need to know how to proceed. I'm eager to get going again.

Thanks again,

Sue

#4 Ronald

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Posted 16 November 2010 - 10:13 AM

Hi Sue,

yes, you should buy "another 1 year subscription to support and upgrades". You can do so from your members panel (you are still a registered member). You may even be able to get a discount coupon code Posted Image

Ronald

Join the iThemes Builder Community on Google+.



To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.



When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.