We’re pleased to announce the launch of our new iThemes support forum. Our awesome support team has worked tirelessly for months to plan, build, and implement a new support forum with new features and improved functionality. The new forum means less time “trying” to find stuff, and more time IMMEDIATELY getting down to business, interacting, asking, sharing and learning.
Check out a few of the new forum features:
A Clean, Easy-To-Navigate Design
Nice, huh? Forum categories are now more streamlined and organized. You’ll notice individual forums are organized by topic with the most recent tickets visible on the right.
Video tutorial: Sign In & Get Help on Our New Forum
New Posts Editor
After logging into the new forum, you’ll notice the new topic posts editor–providing easier integration of code and rich media. You can add tags, format, and add/upload files or images to your post. The new posts editor makes it easier to copy/paste code and to include code formatting for different languages.
Video tutorial: Posting New Topic on Our New Forum
Enjoy new, advanced forum search capabilities. Search queries can now be defined by section, topic, title, tag, author, or date. Define how results are displayed by sorting by number of views or posts.
Note: All existing posts from the old forum will be migrated into the new forum, so no support topics or threads will be lost.
Video tutorial: Using the Advanced Search Feature in the Forum
More reliable email notifications and advanced PM’s (private messaging)
The new forum allows for consistent, reliable email notifications and easier-to-navigate private messaging. Manage your preferences directly from your user profile and specify your notification options.
Video tutorial: Edit Your Profile on Our New Forum
The scheduled forum launch is Thursday morning. During this transition, we do anticipate a few hours of support downtime, but we’ll be working to get the new forum up as quickly as possible. We’ll keep you posted with the latest updates via email and Twitter (@iThemes). See you on the new forum soon!