Questions?

Why should I use Stash instead of Amazon S3 or Dropbox?

It's EASY! Just click add destination, log in, and start making backups. It also supports optional chunking of files so you can potentially send much larger files than your server could otherwise support. If you have BackupBuddy, you already have an account. So you don't have to go through all the trouble of setting up yet another account. Plus BackupBuddy Stash provides free storage to get you started. So give it a try.

Can I still access my backups if I can't access my site?

Yep. We wanted to make sure everyone had an easy way to securely store their backups off-site. You can download your files from your BackupBuddy Stash member area. Just sign in with your iThemes membership username and password. So if your site crashes, you have an off-site copy ready to restore.

How do I access my BackupBuddy Stash backup files?

From within BackupBuddy, go to the Remote Destinations page and select your BackupBuddy Stash destination. This lists the files for the site stored in Stash. From here you can manage, download, or copy your backups down to your server. You can also view your quota and other usage information from the dashboard.

Or you can view all your site backups in your BackupBuddy Stash member area. Quota and usage information also shown here. Even if your site goes down and you don't have access to your dashboard, you can easily get access to your backups here.

Can I use BackupBuddy Stash with an old version of BackupBuddy?

No. Support for BackupBuddy Stash as a remote destination starts with BackupBuddy version 3.1. So make sure you update to the newest version if you want to take advantage of your free BackupBuddy Stash space.

Can I access my BackupBuddy Stash via FTP to store other files there?

No. The goal of BackupBuddy Stash is to offer an off-site storage solution that isn't as complex as backing up to FTP or S3. You can still use BackupBuddy to send backups to other destinations that you control. But BackupBuddy Stash is made just for storing your backups.

Will I be charged if I go over my Stash storage amount?

No. You won't be able to add more backups if you reach the limit of your plan. You will get an email notifying you if scheduled backups don't send due to hitting the limit.

Is my data on BackupBuddy Stash secure and encrypted?

Yes. Files sent to BackupBuddy Stash are transferred over encrypted SSL. Additionally, the files stored are fully encrypted once reaching our servers using AES 256 encryption, which is so strong that the US government authorizes this level of encryption for top secret government documents. Once on our servers your file is replicated across the cloud for redundancy so your data is protected against server failures. We handle all the hard stuff behind the scenes.