BackupBuddy: Hosts

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Revision as of 07:12, 24 August 2012 by Dustin (talk | contribs) (Rackspace Cloud Hosting)
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The information contained here is for shared hosting accounts unless specified otherwise. Some hosts include a letter grade next to them as a quick reference score of how well they perform.


  • Servers sometimes overloaded causing browsing sites hosted on them to take a very long time to load or time out.


  • Problems reported with sites above 450mb (with zip compression on; off increases limit).


Overall BlueHost hosting seems to be somewhat hit or miss. Many customers have found that BlueHost is slow and often returns 404 and 500 server error messages for no reason periodically. These can not only cause a bad experience for viewers of your site but also break BackupBuddy backup functionality. Though in general BackupBuddy should work the lack of consistency among the experiences of users of this host results in us not being able to recommend this host.

PHP memory limit is 128MB at MOST. This is low. Hostgator for example provides 256MB which is double.

  • One customer had an Addhandler line in .htaccess which gave issues when migrated to another host.

Bluehost requires a database name (and user) to have a prefix of your username, so to be of the form username_databasename.


On the boards, a few people have complained about BackupBuddy timing out during backup. To resolve this, support recommends editing your php.ini file to change max execution time to 600.

According to response from tech support these are the limits on how long a process can run before being killed off and are based on whether the customer has a dedicated IP address or uses the shared address.

  • Apache/Web (HTML/PHP/Downloads): With Dedicated IP: 12 Hours | Without: 10 Minutes (up from 5 minutes)
  • SSH/Shell: With Dedicated IP: 2 Hours | Without: 1 Hour
  • Cron Jobs: With Dedicated IP: 30 Minutes | Without: 30 Minutes
  • Deamons: With Dedicated IP: Unlimited | Without: 10 Minutes


No cPanel

Dreamhost - D (maybe F)

Note: As of August 2012 we are working with Dreamhost to clarify or resolve issues noted below. We will update this as this progresses. Thank you Dreamhost for so kindly working with us!


  • Does not allow HTTP Loopbacks (PHP connects back to site via curl to Site URL - ie ).
  • Unlimited plans terms of service PROHIBITS storing of backups in your account. "Unlimited" is not truly unlimited.
  • Resource related:
    • Extremely slow zip generation.
    • Problems reported with sites above 22mb (with zip compression on; off increases limit) due to slow processing.
    • Possible workaround: Can create a custom php.ini to extend PHP timeout to increase BackupBuddy run-time.
  • No cPanel (uses custom system) - See Resources below for manual unzip functionality.
  • Configuration related:
    • No native command-line zip. BackupBuddy will enter the slower, less reliable compatibility mode.
    • Procwatch automatically kills off BackupBuddy if it uses too many resources in the process of making a backup.


  • Verify your mysql server as it may not be the common default localhost (for ImportBuddy migrations).


GoDaddy - F

Note: Godaddy is currently working with us to try and improve known issues. We will update this pending improvements.


  • Custom control panel. Some changes take up to hours to take effect.
  • Slow site load times on some servers.
  • Some servers overloaded not leaving processing power for backups.
  • System actively kills any PHP process working too hard or too long (ie backups).

HostGator A


  • Fast. Command-line zip available for best BackupBuddy experience.
  • CPanel.



  • Current limits of their shared and reseller hosting (9/20/2011)
    • safe mode = Off (cannot adjust)
    • memory_limit = 64M (MAXIMUM)
    • max_execution_time = 30 (MAXIMUM)
    • max_input_time = 60 (MAXIMUM)
    • post_max_size = 64M (MAXIMUM)
    • upload_max_filesize = 64M (MAXIMUM)
    • enable_dl = Off (cannot adjust)


  • Slow page loads.
  • Problems reported with sites above 85mb (with zip compression on; off increases limit).


Minimal issues.

Told a customer that they don't support linux command line zip.


Minimal issues.

Rackspace Cloud Hosting

  • Some reports of failing path/directory detection due to symlink issues, preventing backups.
  • We have not had success or failure reports for Cloudsites hosting in a long period so we cannot accurately report the status.


  • JustHost blocks the command line ZIP command which is required for BackupBuddy's normal functionality.
  • Compatibility mode is available but is only recommended for moving away from JustHost hosting.


  • Doesn't allow/support command line ZIP via PHP's exec() function.