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Replying to Paypal Payments Are Being Charged 3 Times


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Ronald

Posted 29 July 2013 - 04:44 AM

Hi Angela,

glad it's resolved, thanks for letting us know,
Ronald

Posted 28 July 2013 - 02:21 PM

I fixed the problem. I had didnt turn off the ability to change the quantity on the product. Some how the default quantity was three.

Thanks,
Angela

Ronald

Posted 27 July 2013 - 05:56 AM

Hi,

can you add some more details? Which version of Exchange are you using? Which PayPal payment method are you using? Are all 3 transactions done at the (exact) same time?

Please provide as much relevant info you can (confidential info NOT on this forum of course), a link to your site also always helps,

Ronald

Posted 27 July 2013 - 12:54 AM

A customer of mine (only one so far) was charged three times from Paypal. Anyone else having this problem? I will eliminate customer error when I have my next sale.

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.