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Replying to Customer Registration

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Glenn Ansley

Posted 15 August 2013 - 09:08 AM

Hey guys,
I think there may be a bit of confusion here. There are two different features being talked about here.

1) The ability to make a purchase without registering for the site
2) The ability to download a file you purchased without being logged into the site

The option in the settings that Ronald mentioned above is for #2. Number 2 is not related to number one. If you choose to enable #2, users still have to register to make the purchase. They just don't have to be logged in when they click the link to the download from their email in the future.

Issue #1 is not possible yet. It is on our public roadmap as 'Add-on: Guest purchases without user registration'. It only has one vote so far but feel free to add your vote to it here (third column)



Posted 12 August 2013 - 05:46 PM

I'm having the same problem. I went in and unchecked "require users to log in before downloading product" and I still have to log in or create a user. Did we leave a step out?


Posted 06 August 2013 - 10:58 PM

This does not seem to be working on my site. I have followed all the steps and require user login is unchecked, but my product purchase still requires a registration!   I either want to remove most of the fields or eliminate the registration all together. Help please.


Posted 02 August 2013 - 08:29 AM


you can find this setting in wp-dashboard > Exchange > Addons, then click the gear icon for the digital downloads addon,



Posted 01 August 2013 - 12:03 PM

Can you tell me where to find this option? I can't seem to spot it.

Glenn Ansley

Posted 30 July 2013 - 06:46 AM

Hi Angela,

You can currently check an option to allow digital downloads to be accessed without logging into the site and it will allow 'pickup' of the files without having to log into the site. This is different than guest checkout though.

Guest purchases / checkouts would allow someone to complete the actual purchase without registering on your site. While we don't have this option yet, it is planned. Feel free to vote for it and other issues here:


Posted 29 July 2013 - 05:51 PM


Thank you so so much!


Elise Alley

Posted 29 July 2013 - 10:03 AM

Hey Angela,

I've just tested this and am getting the same result.  I'm going to pass this bug on to the developers and I'll let you know as soon as I have an update!



Posted 28 July 2013 - 02:15 PM

I don't want my customers to have to register to be able to download.

I have tried, unclicking the box in Add-Ons > Digital Downloads Settings


I have also tried disabling the Registration page under Settings > Pages.

When I log out of Wordpress and go to my site, it is still pulling up the registration form when I click the "Buy" Button.

I don't know what else to try.

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