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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
cost to purchase?
Posted 11 January 2011 - 12:38 PM
Do I have to buy themes separately?
Do I pay extra for plugins from this site?
Can I use any wordpress plug in builder or do I have to use only yours?
You have a lot of great information about your products and services on your site it is quite overwhelming.
Best - Lauren
Posted 11 January 2011 - 04:36 PM
This page outlines what you get when you purchase Builder, click the "features" tab.
So when you purchase Builder, you purchase the right to download the theme files, and a 1 year subscription to download theme updates and receive support through this forum. With builder, you will also have access (for free) to all available child themes for Builder.
Other themes are not included with your purchase of Builder theme, plugins (other than those listed on the Builder Features page) are not included either.
You are free to use whatever plugin you want on Builder.
hope these clarify,
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