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Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.


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#1 Ronald


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Posted 18 January 2011 - 03:24 AM

Welcome to the iThemes Free Theme Support Forum.

This forum is intended for support for the FREE ITHEMES THEMES.

Themes that you purchased have their own support forum, and all support requests should be posted in these members only forums.

In this area, please post issues related only to free themes released by iThemes. While we want to provide support for these themes, the level of support in this area will be different than our premium support we offer for our paid plugins and themes.

Here is what you can expect:

  • Response as quickly as we can, but it most likely will not be immediate.
  • Guidance through customization
  • Noted suggestions for future updates
Here is what you should NOT expect

  • Immediate response. We offer priority in response time to our premium themes and plugins
  • Us to customize your theme. We encourage you to rip our themes apart and make them your own, but we can't dedicate our time to doing it for you
When you post an issue in the forum, please always remember to link to your site.

Edited by Ronald, 17 January 2011 - 09:25 PM.

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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.

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