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Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

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1 reply to this topic

#1 johnfink


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Posted 25 February 2011 - 03:07 PM

I purchased the Builder Theme - Core (Unlimited sites) and can't post a question in any of the threads. All the topics are locked in after I logged in. Even though I purchased this product, do I still have to purchase the premium support to post a question?

#2 sridhar


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  • 22,262 posts

Posted 26 February 2011 - 03:29 AM

Hello and welcome John to the iThemes family.

No, you don't have to pay extra for support.

You are perhaps trying to create a new topic at http://ithemes.com/forum/index.php?/forum/68-child-themes/ which we have recently locked.

Support questions on Builder are handled at http://ithemes.com/forum/index.php?/forum/64-builder/