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What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
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Posted 16 May 2011 - 12:22 PM
Posted 07 June 2011 - 05:50 PM
but I do feel the same way as Travis.
I've had my share of having to deal with different kinds of customer support over the years in internet-land...But IThemes stands out as the best of the best.
I had to pop over here to say this in the forum because I am so grateful to them for all they do for their customers.
The kindness, prompt replies and patience is top of the line superior to all other companies out there!
And since I am not a true designer I have had to come at them with crazy questions about what to do with my theme or plugin and never have they made me feel stupid or uncomfortable for asking.
Because to this I will never purchase my themes anywhere else. Or take a website design class anywhere else.
I am so happy and proud be able to recommend them to anyone.
thank you IThemes! I know the way you do business and treat your customers you will grow and be successful beyond imagination. And you guys desearve it!
All the best to you,
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