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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
4th of July weekend:
Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.
To anyone considering iThemes
Posted 25 May 2011 - 01:52 PM
1.) This is a progressive company, that just keeps holding itself up to a higher standard. What it's doing with Builder, from what I can tell, is at the cutting edge of Wordpress development.
2.) The support forums are extremely helpful. I have never posted a request and had to wait as long as one day for an answer. From newbies to web designers, the support is there. Patient, responsive, detail oriented.
3.) The plugins are fantastic. I created a website that a client loves, moved it from one hosting company to another with Backup Buddy, and I could not believe how easy it was. I have not found a Plugin that was less than I expected, and my expectations have grown pretty large.
4.) Sign up for Webdesign.com, too. If you're a beginner, like me, some of it might be a little over your head to start out. But, you'll learn fast, and there's a chat room where you'll get support from other users as well as the instructor. You'll learn all kinds of things about Wordpress, hosting, SEO, security, marketing -- lots of things that go above and beyond the support for all the themes and plugins you'll find here.
5.) The themes themselves are done with great class and design standards, but you can see that for yourselves.
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