Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Already purchased a theme
Posted 07 July 2011 - 02:58 AM
If there's a private sales email address that you could send me to forward you my payment details/invoice I would appreciate your help.
Posted 07 July 2011 - 04:05 AM
please contact firstname.lastname@example.org by email with details, they will be able to help out,
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To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 07 July 2011 - 07:56 AM
Thank you very much for your prompt correspondence. Many thanks, Sandra.