Jump to content


Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.

NEED HELP!!! - Login Failure


This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Brandon Lang_*

Guest_Brandon Lang_*
  • Guests

Posted 12 July 2011 - 11:50 AM

Lastnight, I purchased BackupBuddy. I set up my account, paid then downloaded backupbuddy. Eventually I logged out, but when I went to log back in, I get the message 'Username or password incorrect'. Very strange as I know I typed my password in correctly. So I tried the lost password feature with both my email address and my username. Both times the system told me that I will be sent an email with my password. That was over 8 hours ago and I have yet to receive an email.

I need to fixed as soon as possible.

Thanks

#2 sridhar

sridhar

    Advanced Member

  • Members
  • Others: BackupBuddy
  • 22,262 posts

Posted 12 July 2011 - 11:52 AM

Sometimes mails may end up in junk/spam folder. Check that.




Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.