Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Question regarding expired plug-ins
Posted 14 July 2011 - 01:21 PM
My iThemes subscription recently expired. As part of my all-access membership I had downloaded and installed the following plug-ins: Backup Buddy, Billboard, Mobile, Rotating Images, and Rotating Text.
As my site is still under construction, I just logged onto Wordpress to do some work on it and saw notices that my subscriptions for these plug-ins have expired. I was under the impression that once I downloaded them while my subscription was still valid, the version I had downloaded was mine to use forever, just as the themes would be. Is this not true?
Granted, I understand I wouldn't have access to any new releases after the subscription expired, but shouldn't the ones I obtained during my membership still be availble to me?
I'll look forward to your explanation. Thank you...
Posted 14 July 2011 - 02:05 PM
your plugins and themes will function after your subscription has ended, that is true. If you have any doubts or other questions, please contact firstname.lastname@example.org by e-mail with your ithemes username, the e-mail address you used when purchasing, so they can look into it,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 14 July 2011 - 02:28 PM
Thanks for the quick reply...