Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Multisite error showing up with Ajax Comment plugin
Posted 03 October 2011 - 11:38 AM
Posted 04 October 2011 - 10:49 AM
Thanks for posting this! Hmmm, let's see:
1 : What is the url where we can test this?
2 : Does this happen to logged in users, guests, or both? (or specific user roles like admins OR editors only, etc)
3 : In your AEC --> Behavior --> Other Features area, what are the 3 settings you have under the "Performance" area?
4 : Check out this link: http://bes.internal.ithemes.com/blog/edvard-khil-vocalize-troll-song
That is on a Multisite. Clicking the expand box works there, and for me, I have chosen "No", "Yes" and "No" under the Performance settings.
Posted 11 October 2011 - 09:59 PM
2. Both login and logged out users get the error.
3. Tried playing around with these settings nothing change.d
4. Checked your site, love the video. Works fine there, hoping to get it working this way on mine.
Posted 12 October 2011 - 04:44 PM
Thanks for the reply! Thanks for sharing the url http://cgc1df.teacherportal.ca (thanks @ #4 video comment lol )
I can definitely see the issue, though for some reason I can't duplicate it from my end on different Multisites.
5 : What is your current permalink structure?
6 : What other plugins do you have? I'm wondering if it's some other plugin that's causing this.
7 : Can you please try disabling all other plugins and then seeing if the problem still exists?
8 : Can you try the latest AEC version 5.0.3 and seeing if it still happens?
Posted 13 October 2011 - 10:53 AM
As well, disabled all plugins network and site wide. Still happens! Not sure why. Can the auto expand feature be disabled somehow? (I have the latest version installed).
Posted 13 October 2011 - 11:31 AM
Thanks for the reply! That is indeed strange. We're looking into this.
You can go here to disable this feature completely:
AEC --> Behavior --> Other Features --> Expand Options
Choose "No" for both settings listed under Expand Options heading.
That will disable the expand button completely.