Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 01 December 2009 - 03:25 PM
Posted 01 December 2009 - 03:46 PM
Thank you for posting! Yes, we are here and ready to answer your questions. It's empty because you are one of the first people to post! :) congrats!
For the question regarding your download, please post in a different category (like your theme category further down on the list) and provide as much information as possible: was there an error? Which theme are you using? what did it say?
Any information you can give that can help the moderators figure out what's wrong!
Again, we appreciate your post and hope you find the new forum to your liking!
Posted 01 December 2009 - 06:28 PM