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Getting Support


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#1 Guest_PBDEVUser_*

Guest_PBDEVUser_*
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Posted 18 January 2012 - 09:50 AM

Hello guys,
I bought a license for PluginBuddy Dev license like 5 months ago, only use it back then once or twice. Anyways, now wanted to login the member area using the credentials supplied at that time - no success. Managed to retrieve a link to change teh password and was able to login in the download area.

However, I cannot login into the support forums. I also noticed that not all the plugins are available within the download area even thou - at the time of purchase (and I think that's also valid nowadays, right?) - it was advertised full access to all the PB plugins, the current and future ones (as long as I am covered by license - and I am!). One example is the Ajax Edit Comments plugin which is offered to me for purchasing (?!) instead of being able to download it. How's that possible?

Tried to find an email address where to write about this stuff, no chance. Cannot login into support forums either...please let me know an email address where to send my purchase details and sort this out.
thanks,

#2 Ronald

Ronald

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Posted 18 January 2012 - 04:28 PM

Hi,

please send an e-mail with your username and e-mail you used when you purchased to ronald@ithemes.com and I will look into it.

Ronald

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Better, More Convenient, Private Support for Your iThemes Products Is Here.


We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.