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I Haven't Received A Proper Tax Invoice After My Purchase

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6 replies to this topic

#1 charybdis


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Posted 17 March 2012 - 02:02 PM


I emailed the iThemes sales department 2 weeks ago, but I got no response.

I received the Paypal receipt, and also a PDF invoice from you. But these two documents are incomplete. They don't contain your company billing address, and my company billing address.

Could you please send me a proper tax invoice, which also contains your company name and registered address, and also my company name and address?

And how do you know that sales tax wasn't applicable to the purchase? What if my billing address is in Oklahoma, where your company is registered? Or are software products sales tax exempt in Oklahoma?

#2 donaldstanley


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Posted 18 March 2012 - 07:01 PM

This topic needs to be either moved to another forum or escalated to someone who can send this person the infromation they are requesting.

#3 Ronald


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Posted 19 March 2012 - 05:26 AM


can you please contact sales@ithemes.com by e-mail, and I will alert sales as well regarding this post here.

I will also move this topic to the presales forum,


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#4 charybdis


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Posted 21 March 2012 - 04:54 AM

Yes I emailed sales@ithemes.com in the last 2.5 weeks two times, but I still haven't received a proper invoice. The Paypal receipt doesn't contain your company billing details and my company billing details, how could it be valid?

#5 Charleen Green

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Posted 21 March 2012 - 06:23 AM

Hi Bence:

Sales@ithemes.com received your request on Monday, March 19, 2012 and this is the only email that sales received. These requests are answered on a first come first serve basis. You will have your request later today.

Thank you so much for your patience.


#6 charybdis


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Posted 27 March 2012 - 04:19 PM


But I only see "ITHEMES MEDIA" on the invoice. But on your website you
list your company name as ITHEMES MEDIA, LLC. Are you a sole trader and
is ITHEMES MEDIA your trading name, or you omitted the LLC part?

When I search for Ithemes media on the Oklahoma government site, I get
this: https://www.sos.ok.gov/corp/corpInquiryFind.aspx



Filing Number:
Name Type:
    Legal Name
    In Existence
Corp type:
    Domestic Limited Liability Company
Formation Date:
    12 Dec 2007

Registered Agent Information

    12 Dec 2007
    20 N BROADWAY STE 1800
City, State , ZipCode:
    OKLAHOMA CITY   OK   73102  

I see a different address on the invoice, and a different address on the
website above.

Is WEBDESIGN.COM, LLC your real company name, and is Ithemes Media just
a trading name?

#7 Charleen Green

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Posted 28 March 2012 - 12:36 PM


Webdesign.com LLC DBA

Sales will be sending you your requested invoice.

Thanks and have a great day.