Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Moving Blog From Wordpress.commigrate
Posted 22 March 2012 - 04:24 PM
If the answer is 'no', can I have a refund for the 10 site license I just bought?
Posted 23 March 2012 - 10:48 AM
The free blog on a wordpress.com site doesn't allow the installing of your own plugins so BackupBuddy won't work on such a site. If you have an active account/subscription then when asking questions on the forum please do so while logged in with your ithemes username/password so we can tell who you are if need to point you to a more proper member's forum to post in or contact you in some way.
PRAISE LORD HELIX