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Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

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Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

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Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.


Renewal Due

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1 reply to this topic

#1 Guest_Ian_*

  • Guests

Posted 04 May 2012 - 05:17 AM

Hello, I received a renewal notification email and I am wondering if I can still use my products without renewing? I know I'll need to renew to get the latest updates and training. Also the renewal date is 06/03/12, I'm guessing that is the American date of 6th June, not 3rd March as we say in the UK? Thank you.

#2 Jeremy Trask

Jeremy Trask


  • Moderators
  • Others: All Plugins, Builder, Members, Toolkit
  • 14,770 posts

Posted 04 May 2012 - 06:28 AM

Hi Ian

Yes, your products will continue to work as they are presently but you will no longer have access to updates or support (or any other facility that your membership entitled you to). The membership period is one year so expiry will be one year from the start of your current membership period. As an existing Customer you can get renewal discounts - please email sales@ithemes.com with details and they will be able to advise you, thanks.


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