Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 04 May 2012 - 05:17 AM
Posted 04 May 2012 - 06:28 AM
Yes, your products will continue to work as they are presently but you will no longer have access to updates or support (or any other facility that your membership entitled you to). The membership period is one year so expiry will be one year from the start of your current membership period. As an existing Customer you can get renewal discounts - please email firstname.lastname@example.org with details and they will be able to advise you, thanks.
"Everything will be all right in the end. If it isn't all right yet then it isn't the end."