Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Level Of Customizationchild themes
Posted 08 February 2013 - 02:34 PM
Posted 08 February 2013 - 03:01 PM
Thanks for your interest in iThemes products!
Our child themes can merely be the starting point for your development. You can customize them to look exactly the way you would like. There's no need to actually edit the child theme. After getting the general layout sorted you can style the sizes, colors, fonts, etc either using our StyleManager or your own custom CSS. There are no limits to the level of customization that you can perform.
I hope this helps, and please let us know if you have any other questions!
Posted 09 February 2013 - 06:18 AM
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.
Posted 11 February 2013 - 03:08 PM
Thank you for answering my question. I just want to make sure I understand.
I know CSS and HTML, but do not know PHP. I want to build a website/blog for my organization that reflects my design but that functions as a word press site so that my coworkers can edit content (not design) without knowing code. I'm looking for a theme that is flexible enough to allow me to do page templates (home page, content pages, blog pages, etc...) and assign them to pages. This is clearly withing Builder's capability. I just also want be sure that I'll be able to access the CSS to make changes not available through the Stylemanager. Is there a document somewhere that outlines what you can and cannot control through style maker?