Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Posted 21 February 2013 - 07:05 AM
One of the clients I built a site for now wants some changes, starting with an upgrade of WP as he was running an old version still. however, the upgrade appears to ahve broken the theme as I can now no longer see the Widgets within the Appearance settings.
I understand there is a later version of Builder but surely I must be able to access the basic wordpress features - including widgets - without having to upgrade to a new version of the theme? Please help - I need to remove three widget areas as they are offering services he no longer offers!
Posted 21 February 2013 - 10:29 AM
To have access to support and to updates of Builder, you would need to renew your membership. One of the recent updates to WordPress created a conflict with Builder which hides the widget menu. You can still reach it by going to yourdomainname.com/wp-admin/widgets.php.
Posted 21 February 2013 - 12:23 PM
Posted 25 February 2013 - 04:21 PM
Posted 25 February 2013 - 04:27 PM