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in progress

Disappearing Products - Theme Problem?

2 replies to this topic

#1 aplus



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Posted 14 October 2013 - 06:43 AM

I have set up a new installation of Exchange on a non-Builder site, see http://austbar.com.au

I am using simple products, and trying to use PayPal standard and Stripe.

Products show up in the "store"Screenshot 2013-10-14 17.38.12.png

But when you click on them I get a "Page not found"Screenshot 2013-10-14 17.37.49.png

I changed the name for products to  but that seem to update fine.Screenshot 2013-10-14 01.54.30.png

Can you advise how to fix this problem?

#2 Elise Alley

Elise Alley

    iThemes Support

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Posted 14 October 2013 - 09:39 AM

Hi aplus,

Can you try going into Settings > Permalinks and re-saving your Permalinks?  You don't need to change anything, just try saving them again and see if that corrects the issue.

You can also test to see if it is theme related by temporarily activating one of the WordPress default themes, like Twenty Thirteen, and then see if the issue persists.

Give that a try and then let us know how it goes.



#3 innerspacemarketing


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Posted 26 October 2013 - 10:26 AM

I don't know why this worked, but I had the same issue. Clicking Save on the permalinks area fixed it! Thanks Elise!

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