Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.


Need To Access License For Client's Backup Buddy Purchase

backup buddy

This topic has been archived. This means that you cannot reply to this topic.
3 replies to this topic

#1 Guest_Karen Kubiak_*

Guest_Karen Kubiak_*
  • Guests

Posted 28 January 2014 - 09:20 AM

Good morning,

I'm a freelance web developer picking up the pieces for a client who purchased Backup Buddy a few months ago but never installed it. He forwarded me the email from iThemes containing his invoice and record of payment, but he cannot find an email containing login or license info.

Can someone help me obtain the licensing/login info, or re-send it to him and copy me? If so, what information do you need from me to get started? Thank you!

Karen Kubiak

#2 Chris Jean

Chris Jean

    Code Monkey

  • Administrators
  • 3,351 posts

Posted 28 January 2014 - 09:24 AM

The quickest way may be for your client to use the "Lost password?" part of the membership login page. This will send an email with the login details to the email address they used to sign up. They can then provide this information to you in the preferred manner.

Will this work for you and your client?

#3 karen_k


    New Member

  • Members
  • 7 posts

Posted 28 January 2014 - 11:24 AM

I'll give that a shot. Thanks.

#4 Chris Jean

Chris Jean

    Code Monkey

  • Administrators
  • 3,351 posts

Posted 28 January 2014 - 12:10 PM

Let us know if you need any further assistance. If that doesn't work, send an email to sales@ithemes.com with the name of your client and the email address that they used to sign up for an account. They can help you from there.