Welcome to the forum:
Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!
Also take note of the forum guidelines.
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Missing 5 Groups And 50 Plus Products
Posted 20 February 2014 - 08:43 PM
Posted 21 February 2014 - 06:10 PM
There isn't a restore option in Exchange. Instead of having to go into each page, you can add them in the actual Membership product. I know this still isn't ideal, but it is the easier option.
I haven't had anyone report an issue like this nor have I experienced myself. Without having direct access to the site, it's impossible at this point to say what caused it.
Let us know if you have any additional questions.
Posted 04 March 2014 - 10:42 AM
I've had the same thing that jgerst experienced happen twice now with a membership product. After creating a membership product, I've created multiple groups with content restriction rules. Next, I updated (saved) the product. I logged out, logged back in, and some of the groups had disappeared.
On a related note, I've created subgroups of groups, and added restricted content access rules to both the groups and the subgroups. The drag and drop function would not allow me to move certain groups to the levels I wanted to, so I had to recreate the hierarchies. And several different times, the hierarchy would self-adjust, skewing the hierarchies I'd set. Again, I'd have to recreate them and hope they kept their arrangements.
If there's a way you could check into this, or if you need access, just let me know, as we're going live with our membership site very soon.
Posted 04 March 2014 - 05:12 PM
Can I have you give me as specific details as possible? That will allow me to try and replicate the issue myself.
For instance, is this happening with just one Membership product or all your Membership products? How many products do you have? Is Memberships the only product type you have enabled? Does this still happen if you add the groups/restrictions when originally creating the product instead of adding and updating after the initial creation?
If you could list out your steps, as best you can, that'd be helpful. Even if I can't replicate it myself that way, it will be good information for the developers to look into.
Posted 08 March 2014 - 03:33 PM
We just have one Membership product right now, and no other products or product types.
We have the following Add-ons enabled in Exchange:
Basic Reporting Dashboard Widget
Membership for bbPress
WordPress Page Templates
Switch Product Types
I did not add the groups/restrictions in order when originally creating the product since it's the only product we have right now (we just added and moved groups and restrictions after the initial product creation).
The sequence went like this:
- I first created a Membership product.
- Later, I created groups for content access.
- Then I created subgroups for the initial groups (no more than two deep: main group>sub-group1).
- Then I created the restriction rules for each group or subgroup.
- I also created one restriction rule outside of all the groups and subgroups.
Here's how the groups and restrictions look, in order:
- Restriction rule outside of all the groups.
- Group 5>14Restrictions
So after setting this up, I tried to rearrange some of the groups' orders. Note that after arranging, I was sure to "Update" the product to save changes.
When trying to rearrange, sometimes I couldn't move one group above or below another group. For example, I'd try moving Group5 above Group3. Group3 would only let me move Group5 under its wing as a sub-group (Group3>Group5). So I'd try that as an interim, let the dust settle, and then try moving Group5 above Group3 once again. But Group5 would then not be allowed to go back as a "root" group - in any order; it was "stuck" as a sub-group. Like Pluto getting demoted to a dwarf planet - it's in the solar system, but without the status it once had.
As a test, I created a few more groups without any restrictions, and observed the same behavior. Twice, when a root group was "demoted" to a subgroup (when a root group was not allowed back in the lineup as a root group), all the groups below the demoted group became a subgroup of the demoted group. I could not move any of these "demoted" subgroups back to the root level, which is where they had started.
I also couldn't move a group downward. For example, I couldn't move Group2 below Group7. While continuing to hold the mouse button with Group2 selected, Group2 would not move back to its "root" position. Group7 (and other root groups and sub-root groups) wanted to take Group2 under its wing. Kind of like Russia wanting to take Crimea under its wing. There was nothing Group2 could do about becoming a subgroup. So I released the mouse button and the rest is history.
Next, I logged out, secretly hoping that I'd log back in and all would be well with the world (and/or solar system). When I logged back in, I discovered missing groups and restrictions… some groups had completely vanished… a digital genocide of my groups :-(
After a few minutes staring at the screen, I thought I'd let you know what's going on. I was thinking that I'd have to recreate all of the above groups and restrictions. But by the time I had initially posted in this thread and looked back at my groups, the missing groups had reappeared! They were in the same order I had saved them to before logging out.
I hope this is enough detail to give you an understanding of what I experienced when creating groups and restrictions, and trying to rearrange them. For now, I'll keep the order of my groups and restrictions in place, with the fear that if I try to change anything, there might be a new, undesired order. And then I'd have to recreate the groups and restrictions again.
Posted 11 March 2014 - 03:53 PM
I just wanted to let you know I didn't miss your post. I'm trying to recreate it myself and will also be discussing it with the developers. So it might take me a little time to get back with you. I just wanted to keep you in the loop.
Posted 13 March 2014 - 08:31 PM
Reply to this Topic
If this topic is marked RESOLVED or INFORMATION, or if you are NOT experiencing EXACTLY the same issue, please start a new topic to provide the details of your problem. If the solution provided doesn't work for you, you should start a new topic. If you feel this thread contains relevant information, you may include a link to it in your new topic. To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. When posting your question or request on the forum, please be as concise and specific as possible. The shorter and more to the point you can make your request, the better.
For BackupBuddy related issues, be sure to include the status log from your most recent backup.
CLICK HERE to start a new topic in the Exchange ecommerce plugin forum.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users