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in progress

Registration Issue/lag?

1 reply to this topic

#1 hautedining



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  • Pip
  • 1 posts

Posted 07 March 2014 - 05:11 PM

Hi everyone :)

Whenever I try to register an account with Exchange and I click the "Register" button and the page just sits for a few seconds without doing anything at all.
No loading icon is shown in the browser after the user clicks the button. No page refresh, nothing. The user is just left there to wait for 5+ seconds without knowing what is going. This causes users to press the register button twice and its causing a problem.

Is there anyway to show a prompt like "Please wait while your account is being created" or at least show an animated loading gif so users know that something is going on.


#2 Elise Alley

Elise Alley

    iThemes Support

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Posted 07 March 2014 - 05:53 PM

Hi hautedining,

Can you please (always :)) provide us with the URL where this is happening so we can take a look?  That's the best way for us to diagnose any issues.

Have you tried testing for a plugin conflict yet?  To do this you'd deactivate all of your plugins except for Exchange and then see if it works properly.  If it does, reactivate your other plugins one at a time, testing Exchange each time to see which plugin is creating the conflict.  

As for adding a prompt - that isn't an option in Exchange at this time.  

If you provide us with a URL, we'll take a look.



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