Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Posted 26 March 2014 - 10:46 AM
Posted 26 March 2014 - 11:08 AM
While some functions will work on IIS anything that requires rewrites will not. We do not currently support web.config.
iThemes Security Developer
Posted 28 March 2014 - 07:14 PM
Whether itheme security pro version, has a site seal logo? (site seal banner)
Posted 28 March 2014 - 07:18 PM
Whether itheme security pro version, has a site seal logo?
Guest_Fabio T Vieira_*
Posted 01 April 2014 - 11:25 AM
- Is possible to customize lockout error messages with a html pages?
- When Host is locked out from site, is unable to access site entirely or access is granted with correct pair user/password ?
Sorry my bad english and thanks for great job with this plugin.
Fabio T. Vieira
Posted 03 April 2014 - 09:12 AM
@Jane - iThemes Security Pro does not have a site seal logo. I've add this as a feature request. Please go vote for it and feel free to share your thoughts!
@Fabio - Thanks for the kind words!
1) This isn't currently possible but it is in the works. It will be added in a very near release.
2) When you're locked out the only way back in is to either wait it out, or manually remove the IP address from the database. This is designed this way for maximum security.
Please let me know if you have any other questions!