Jump to content

Welcome to the forum:

Welcome to the iThemes forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

4th of July weekend:

Please note that due to the 4th of July celebrations, today, Friday July 3 the iThemes offices are closed. Normal Support will resume on Monday July 6.
Thanks for understanding, and have a great weekend.


Pre-Sales Question On Ithemes Security Pro

This topic has been archived. This means that you cannot reply to this topic.
5 replies to this topic

#1 Guest_Paul Grenwood_*

Guest_Paul Grenwood_*
  • Guests

Posted 26 March 2014 - 10:46 AM

I was just hired to maintain an existing WordPress site that is running on Windows Server. I see that iThemes Security supports Apache, LiteSpeed or NGINX. I just wanted to know for sure one way or the other if I won't be able to use this on Windows Server.


#2 Chris Wiegman

Chris Wiegman

    iThemes Plugin Developer

  • Members
  • PipPip
  • 17 posts

Posted 26 March 2014 - 11:08 AM


While some functions will work on IIS anything that requires rewrites will not. We do not currently support web.config.

iThemes Security Developer

#3 Guest_Jane_*

  • Guests

Posted 28 March 2014 - 07:14 PM


Whether itheme security pro version, has a site seal logo? (site seal banner)

#4 Guest_Jane_*

  • Guests

Posted 28 March 2014 - 07:18 PM


Whether itheme security pro version, has a site seal logo?

#5 Guest_Fabio T Vieira_*

Guest_Fabio T Vieira_*
  • Guests

Posted 01 April 2014 - 11:25 AM

Hi, I plan to acquire a licence of iThemes Security Pro, but a have some questions:

- Is possible to customize lockout error messages with a html pages?
- When Host is locked out from site, is unable to access site entirely or access is granted with correct pair user/password ?

Sorry my bad english and thanks for great job with this plugin.

Fabio T. Vieira

#6 Gerroald


    iThemes Support

  • Moderators
  • Others: All Plugins, All Themes, Toolkit, Webdesign
  • 4,420 posts

Posted 03 April 2014 - 09:12 AM

Hey All,

@Jane - iThemes Security Pro does not have a site seal logo. I've add this as a feature request. Please go vote for it and feel free to share your thoughts!


@Fabio - Thanks for the kind words!
               1) This isn't currently possible but it is in the works. It will be added in a very near release.
               2) When you're locked out the only way back in is to either wait it out, or manually remove the IP address from the database. This is designed this way for maximum security.

Please let me know if you have any other questions!