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Security Lockout

itheme security security

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1 reply to this topic

#1 Guest_Todd Reed_*

Guest_Todd Reed_*
  • Guests

Posted 07 May 2014 - 06:21 PM


I upgraded to iTheme security in the past month. I didn't realize at the time that the plugin is a paid license, if the upgrade offered that information, I overlooked it.

My problem is that the plug in has decided that when I log in to the blog, it locks me out due to too many attempts to access a file that does not exist.

I'm basically logging in as admin and clicking on a couple of menu buttons, just moving around the admin gui. Do I have any options to correct this behavior? I could simply delete the plug in from the plug in folder, though I am uncertain what results that might have on the blog.

Thanks for any assistance with this.


#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 32,927 posts

Posted 08 May 2014 - 03:54 AM

Hi Todd,

For support, if you have purchased the iThemes Security Pro plugin, please submit a ticket on our helpdesk here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks for your cooperation,

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