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I'm Locked Out Despite White Listing My Ip Address

locked out dropped dropped itsec_lockouts

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3 replies to this topic

#1 Guest_Dennis_*

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Posted 10 August 2014 - 03:01 AM

Hello there,

i'm using the ithemes security plugin and i was locked out despite the fact that my ip address was white listed. I tried to follow instructions to lock my self in but failed to locate my ip address in the table. then i mistakenly clicked the drop link for xxxxxx_itsec_lockouts which made it disappear from my database. In this case what should i do?

#2 Gerroald

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Posted 11 August 2014 - 12:16 PM

Hey Dennis,

For support:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks for understanding,

Gerroald

#3 geeta1999

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Posted 27 August 2014 - 04:02 PM

I am using free WP better security, and now I can not access the /wp-admin or admin panel. Help please..
I checked Myphp for any black listed IP but there is none.

#4 Ronald

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Posted 08 September 2014 - 01:55 PM

View PostGerroald, on 11 August 2014 - 12:16 PM, said:

For support:

If you have purchased the iThemes Security Pro plugin, please post your support request here: https://ithemeshelp.zendesk.com/home

If you are using the free version, please post on the WordPress.org support forums: http://wordpress.org/support/plugin/better-wp-security

Thanks for understanding,

Gerroald

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We're moving support away from the forum and in to private tickets - Log In to Get Support Here


Note: any currently open support threads in the community forum will stay open while we resolve them.