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Backupbuddy 1.2.20 Unable To Update Plugin Or Access Account

BackupBuddy Plugin Updates

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1 reply to this topic

#1 Guest_Brooke_*

Guest_Brooke_*
  • Guests

Posted 06 October 2014 - 10:55 AM

Hi there,

My website was recently hacked. I'm not sure if it had anything to do with the security breach that you all experienced as it was around the same time.

I want to update my BackupBuddy plug in as it is posting the following warnings:
ERROR checking update status:

There is a new version of BackupBuddy available. View version details. Automatic update is unavailable for this plugin



When I click on View version details it seems like a SPAM box. The information is for other plugins, not related to BackupBuddy. I've tried it several times.

I have also tried actively selecting "update" and it still doesn't work.

I've also tried to make a full backup and I'm getting an error message.
I tried to rest my password, but I didn't receive an email with reset instructions because I think I downloaded the plugin before there was a fee.
Have users been 'grandfathered' in or do we have to purchase the new $80 license to continue using BackupBuddy?
Are these issues related to being hacked or needing to upgrade to a purchased account?
Thank you for your time and attention to this matter.

#2 Ronald

Ronald

    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 32,389 posts

Posted 06 October 2014 - 11:58 AM

Hi,

soeey to hear about the troubles. Please contact sales@ithemes.com by e-mail, and include your iThemes username, the e-mail address used when purchasing Backupbuddy, and any other relevant information. They will be able to look into your account status,

Ronald

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