Jump to content

Welcome to the forum:

Welcome to the iThemes, PluginBuddy and WebDesign.com forum. We've created several tutorial video's to help you get you started with using the forum, please check them out!

Also take note of the forum guidelines.

Support hours:

Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.

What is included with support:

Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.

Backupbuddy 1.2.20 Unable To Update Plugin Or Access Account

BackupBuddy Plugin Updates

This topic has been archived. This means that you cannot reply to this topic.
1 reply to this topic

#1 Guest_Brooke_*

  • Guests

Posted 06 October 2014 - 10:55 AM

Hi there,

My website was recently hacked. I'm not sure if it had anything to do with the security breach that you all experienced as it was around the same time.

I want to update my BackupBuddy plug in as it is posting the following warnings:
ERROR checking update status:

There is a new version of BackupBuddy available. View version details. Automatic update is unavailable for this plugin

When I click on View version details it seems like a SPAM box. The information is for other plugins, not related to BackupBuddy. I've tried it several times.

I have also tried actively selecting "update" and it still doesn't work.

I've also tried to make a full backup and I'm getting an error message.
I tried to rest my password, but I didn't receive an email with reset instructions because I think I downloaded the plugin before there was a fee.
Have users been 'grandfathered' in or do we have to purchase the new $80 license to continue using BackupBuddy?
Are these issues related to being hacked or needing to upgrade to a purchased account?
Thank you for your time and attention to this matter.

#2 Ronald


    Forum Admin

  • Administrators
  • Others: All Plugins, All Themes, Moderators, Webdesign
  • 32,389 posts

Posted 06 October 2014 - 11:58 AM


soeey to hear about the troubles. Please contact sales@ithemes.com by e-mail, and include your iThemes username, the e-mail address used when purchasing Backupbuddy, and any other relevant information. They will be able to look into your account status,


Join the iThemes Builder Community on Google+.

To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.

When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.