Welcome to the forum:
Our moderators actively respond to forum support requests during normal business hours which are Monday-Friday, 8am - 5pm Central Standard Time, typically within one business day. Although some moderators choose to work during the weekends, we can not guarantee immediate attention to your requests. Thanks for understanding.
What is included with support:
Premium support includes theme/plugin issues such as: bugs encountered under normal operation, how to use basic features, basic WordPress help, and basic help with customization (meaning we point you to resources and will help in more depth as time allows). More information.
Monday, May 25 2015 is Memorial Day. Please note that the iThemes offices are closed during National Holidays.
Support will resume on Tuesday May 26.
Entry level Theme instead of Essence
Posted 01 September 2010 - 08:30 AM
Would Sales recommend a simpler theme for me where the access is more obvious for occasional users?
Alternatively do you have a regular user in Scotland or UK who could do the job for me for me?
Posted 01 September 2010 - 02:58 PM
what exactly do you mean? Once the theme is setup, there is not much to do anymore. WordPress (backend) will however have the same navigation and layout, regardless of the theme. Write Post looks the same in every theme, so does Category maintenance, Comments moderation etc.
If you have any questions related to the theme settings (these can all be found in wp-dashboard > My Theme, all other settings are core WordPress) we'll gladly reply and assist.
If this is about the site as it is online, from what I know, Essence is not more complicated than any other theme. But you can always browse around our theme portfolio, and open a demo to testdrive a theme, to see if look and feel fits you better,
I hope that clarifies,
Join the iThemes Builder Community on Google+.
To ensure that we can process your support request efficiently, ALWAYS include a link to your site, and/or the page your request is related to. Please also read the forum guidelines.
When asking your question/posting your request on the forum, please be as concise and specific as possible. The shorter your request, the more to the point, the more specific, the easier it will be for us to try and help out.