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WordPress Backup, Security & Maintenance

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Fast, Friendly Support
When You Need Help

GET ACCESS TO OUR TEAM OF WORDPRESS SECURITY EXPERTS with any iThemes Security pro plan

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Questions? Something not working as expected?
Our knowledgeable team is standing by, ready to help.

We have very specific goals related to how quickly we open, answer, and solve your support ticket. We’re proud that most tickets have responses within 1 hour.

Since support requests often involve private information, we handle all support securely via the iThemes Help Desk for security and privacy purposes.

Opening a support ticket means you need your questions answered quickly in a way you can understand. We’re dedicated to providing you a solution and making the experience a great one.

Just another reason you can rest a little easier when it comes to website security.

We’ve worked hard to make setting up iThemes Security Pro a quick and easy process. But you still may have questions about how to set up the plugin. We’re here to help with any questions you may have related to your website’s security setup.

Have a specific question about an iThemes Security setting? The plugin includes lots of contextual help, but we understand there are lots of configuration options. Let us know if you need help.

Something not working as expected? Our support team has expert knowledge in troubleshooting issues, even if something else is causing a problem. While we can’t always repair other plugins or themes, we can help identify a conflict.

Seeing an error you don’t understand? Experiencing a lockout or other issue? Our support team can help you understand errors so you can help solve any issues.

Have a general problem that you can’t figure out? We can quickly help you diagnose any unexpected problems you may be experiencing with iThemes Security Pro.

Our support team works closely with our development team to provide ongoing improvements to the plugin based on bug reports from support tickets.

Hear what our customers have to say

iThemes has the friendliest support team we’ve encountered in our WordPress world! It’s not just that iThemes support people have the answers; it’s that they see a need and solve it. And share it. Stunning. But not surprising (for iThemes).”
Sue Polinsky
President, getmeonline.today
Brilliant! The explanation helped me understand and resolve the issue plus I’ve learned something new. I could not be more satisfied with the level of support provided.”
Lidija Hirsl
eMosaik.com
Excellent! Went above and beyond, resolved the issue and taught me more about how to use the system well. I very much appreciate the support and assistance.”
Bryan Kelly
whitetopinvestor.com
Best tech service I have received all year.”
Mandy Johnson
mandyjohnson.co
Prompt, responsive and an example to other tech companies …”
Catherine Koperek
Buy iThemes Security Pro

Get Started with iThemes Security Pro Today

(YOU’LL BE GLAD YOU DID!)

All iThemes Security Pro plans come with a 30-day money-back guarantee.

We stand behind our product 100% – see our refund policy

* Plugin updates and email support are provided for the duration of your current subscription. All purchases are subject to our terms of use.
** 1-site plan includes an additional site license for a total of two site licenses.

Support FAQs

To contact support, you’ll need to create a support ticket. To create your ticket, you’ll need to log into your iThemes Member Panel using the customer username and password you used to purchase iThemes Security Pro.  From there, you’ll go to the Support page where you can create your ticket.

When you create your ticket, be sure to include as much detail as possible about the issue you’re having.  Also, be sure to share the version of WordPress you’re using, the version of the plugin you’re having trouble with and any testing you’ve done until this point.   

Log in now

When working with support, it is important to include as much information about your issue as possible in your ticket, including:

  • Summary of issue or question
  • The version of WordPress you’re using
  • The version of the plugin you’re having trouble with
  • Any notes on testing you’ve done until this point
  • If available, any error logs and/or raw details files that you can attach to the ticket.
  • Applicable screenshots (When creating your ticket, you’ll see the option at the bottom of the page to Upload Attachments.  Once you’ve clicked that button, a window will open where you can drag and drop your file to attach to the ticket.)

Support hours are 8 am – 5 pm Monday through Friday, Central Time (1 pm – 11 pm GMT). While support is only guaranteed during these times, our Help Center is open 24 hours a day for answers to common troubleshooting questions. Check out the current iThemes local day and time

We will do our best to help troubleshoot and diagnose anything causing an issue with your use of an iThemes product. However, we are unable to repair other third-party plugins or themes that may be interfering with our products. If there’s a hosting issue, we are always happy to provide best practice guidelines you can pass along to your host in order to ensure our products work on your chosen host.

Account access, support access and change requests are granted to the account holder only. So be sure to create the account under the name of the person who will be handling the account and requesting support.  If the plugin was purchased and installed by another party, such as a web developer, they will be the ONLY ones to have access to the account. If you are a web developer/contractor and the plugin was purchased by your client, the client (Account Owner) will need to reach out to us here. 

Your iThemes Security Pro purchase includes a one-year membership subscription to updates and support for the plugin, including ticketed support from the iThemes Help Desk. The membership model is the best way we can provide top-tier support and maintain iThemes Security Pro to guard your site against the latest forms of attacks. After the one-year mark, iThemes Security Pro is still yours to use and keep, but we recommend renewing your iThemes Security Pro subscription to have continued access to updates and support.

With so many great options out there, iThemes Security Pro stands out from the crowd. Here are comparison guides for iThemes Security vs Wordfence, iThemes Security vs Sucuri, iThemes Security vs Jetpack, iThemes Security vs Malcare, and finally iThemes Security vs All in One WP Security.

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