Questions? Something not working as expected?
Our knowledgeable team is standing by, ready to help.
We have very specific goals related to how quickly we open, answer, and solve your support ticket. We’re proud that most tickets have responses within 1 hour.
Since support requests often involve private information, we handle all support securely via the iThemes Help Desk for security and privacy purposes.
Opening a support ticket means you need your questions answered quickly in a way you can understand. We’re dedicated to providing you a solution and making the experience a great one.
Just another reason you can rest a little easier when it comes to website security.
We’ve worked hard to make setting up iThemes Security Pro a quick and easy process. But you still may have questions about how to set up the plugin. We’re here to help with any questions you may have related to your website’s security setup.
Have a specific question about an iThemes Security setting? The plugin includes lots of contextual help, but we understand there are lots of configuration options. Let us know if you need help.
Something not working as expected? Our support team has expert knowledge in troubleshooting issues, even if something else is causing a problem. While we can’t always repair other plugins or themes, we can help identify a conflict.
Seeing an error you don’t understand? Experiencing a lockout or other issue? Our support team can help you understand errors so you can help solve any issues.
Have a general problem that you can’t figure out? We can quickly help you diagnose any unexpected problems you may be experiencing with iThemes Security Pro.
Our support team works closely with our development team to provide ongoing improvements to the plugin based on bug reports from support tickets.
Hear what our customers have to say
Get Started with iThemes Security Pro Today
(YOU’LL BE GLAD YOU DID!)
All iThemes Security Pro plans come with a 30-day money-back guarantee.
We stand behind our product 100% – see our refund policy
** 1-site plan includes an additional site license for a total of two site licenses.