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Hosting FAQs

How do I migrate an existing WordPress website to iThemes hosting?

Migrating your site to iThemes hosting from another host only takes a few steps using our BackupBuddy plugin. For step-by-step instructions, check out this article on migrating to iThemes hosting.

I need to host more than 2 sites. Do you have additional plan options?

If you have questions about additional site plans, please contact our sales team.

Can I use a domain name I've already purchased?

Yes! The process includes updating the DNS records for your domain name. Here's more information on updating your domain name for your iThemes hosting account. We recommend using Cloudflare for this, so here are step-by-step instructions for setting your DNS records with Cloudflare. We've also collected links to DNS management for some of the most common domain name registrars.

Do I get email with my iThemes hosting plan?

At iThemes we are great at a lot of things. We develop awesome plugins and we've even started bringing those great plugins together to provide top of the line hosting services. With that said, we know it's important to recognize when others can do something better. To that end, we've decided to leave email services up to the professionals. So while we don't provide email hosting for your sites, there are a lot of great options out there for you to explore. Here's more on our recommended email providers.

Can iThemes hosting be used for WordPress staging environments?

Yes, iThemes hosting can be used for staging and development sites using the WordPress staging feature of our BackupBuddy plugin. You'll also need to buy one of the 2-site hosting plans. Here is more information on how to set up BackupBuddy deployment.

Is iThemes hosting included with a Toolkit membership?

Just like BackupBuddy Stash and Sync, iThemes hosting is a service-oriented product with additional annual costs not included with our Toolkit bundle.

What happens after I buy an iThemes hosting plan?

After you make your purchase, you'll receive an email with instructions for accessing your hosting plan, so be sure to use an email address for your purchase that you can access. If you don't receive an email within a few minutes of your purchase, contact our sales team.

Where do I access my iThemes hosting account?

There are two distinct areas that you will have access to with your iThemes Hosting plan. You will be given access to the iThemes Member Panel (for billing and subscription-related info) and the iThemes Sync dashboard (for iThemes hosting setup, file access and management). For both of these, you will use the same username and password combination you used to purchase your iThemes hosting plan.

Where do I get support?

Have questions? Need help? Our support team is ready to help from the iThemes Help Desk.