Other questions?

How does Sync work?

Install the iThemes Sync plugin on your site, then log in to your iThemes Sync Dashboard. From there, you can see the available updates for each site and update to the latest version of WordPress or any installed themes and plugins remotely.

What can Sync update?

Right now Sync can update your WordPress version, themes and plugins. You can also now activate and deactivate plugins and themes, and manage BackupBuddy backups all from Sync. And there’s more cool stuff on the way. Check out our public roadmap.

Is Sync considered a plugin?

We don’t consider Sync a plugin, but a central dashboard. Sync does require a plugin to work, but we handle the installation and activation for you. If you prefer to install the Sync plugin manually, you can download the plugin directly from the Sync dashboard after you log in. Here’s more information on getting started with Sync.

How many sites can I add in Sync?

You can use Sync on up to 100 sites, depending on which plan you have. You can check out the upgrade options to manage more sites (up to 100 for now).

Do you have tutorials and documentation for Sync?

Yes. Check out these Sync video tutorials and the iThemes Codex for Sync documentation for more detailed information about Sync features.

Will Sync work with all my themes and plugins?

All themes and plugins that have automatic updates available can be updated from Sync. For iThemes products and other commercial products, you need to be sure to license or register them first so you can update those.

Do I have to be an iThemes customer to use Sync?

Not anymore. At first, we introduced iThemes Sync just to our community. But now anyone can sign up for a Sync plan.

Can I combine (stack) Sync site plans?

Yes, Sync plans can be combined. For example, if you have the 10-site plan and purchse the 25-site plan, you can manage up to 35 total sites. If you have questions about Sync plans or need more than 100 sites, contact us here.

Can I have a Sync Standard plan and Sync Pro plan on one account?

No, you can only have either a Sync Standard plan or Sync Pro plan on one account. Because of the way Sync works, we can’t support both types of plans on one account. If you have any questions about your Sync account, you can contact us here.

Will this work in my local environment?

No. You need an Internet connection to the site and thus to the updates in order for Sync to work.

Is Sync secure?

Yes. Sync uses industry standard SSL technology to encrypt your site details and only allows access from the accounts you authenticate.

How can I keep my clients from messing with
the Sync authentication or removing the plugin?

You can choose to hide or show the Sync plugin from being visible in the site’s WordPress dashboard. This way, your clients or anyone else using the site can’t see iThemes Sync to remove or deactivate it.

If I’m added as a user to someone else’s Sync site will
it count against my total number of available Sync sites?

Yes. Sync includes the option to add additional Sync users to a site, but adding that user will count against their total number of available Sync sites. Any site managed from the Sync dashboard, even if you’ve been added as a user by someone else, is still a site you’re managing with Sync, so it counts against your total number of available sites.

Can I purchase additional Sync sites to go with my Toolkit?

Sync plans can be combined with the Toolkit. For example, if you have the Toolkit with 10 Sync Pro sites and you purchase a 25-site plan, you can manage up to 35 total sites. To update your plan, please contact our sales team.