Frequently Asked Questions
Below are a number of frequently asked questions and answers …. if you need more specific help or your question isn’t answered here, please contact iThemes directly. All our themes and plugins are licensed under the GPL, just like WordPress.
Check out our Quick Steps to Getting Started with iThemes WordPress Themes
See also: 5 Things You Need to Know
· What kind of support is offered with a purchased Theme?
· What is WordPress?
· What is a Theme?
· What is a Premium WordPress Theme?
· What do I need to have in order to use a purchase theme?
· How do I pick the right Theme?
· How do I purchase a Theme?
· Can these themes work on WordPress.com?
· Do you have any tutorials for using WordPress?
· Can I call you?
· Are your themes compatible with plugins and widgets?
· Can I remove the credits in the footer?
· Are the stock photos featured in the theme demo/preview sites included in the purchase?
· Are PSDs (layered Photoshop files) included with my theme purchase?
· What software do you suggest for editing photos?
· What if I have more specific questions about customizing or tweaking the themes?
· What is your refund policy?
· How do I register for the Support Forum?
· What does “One year of theme updates” mean?
· Can I upgrade to a combo package? And do you have a customer loyalty discount program?
WordPress is a free content management system. Simply put, it makes creating and maintaining websites super easy through an online interface. Once it’s installed on your domain and web hosting (we recommend HostGator), all you need is a computer and internet connection to edit your website. And if you know how to use Microsoft Word, then you can operate WordPress.
A Theme is simply a web template that runs in the WordPress content management system.
What is a Premium WordPress Theme?
A Premium WordPress Theme is a high-quality, feature-rich, search engine optimized WordPress web template built for customers who want a polished design without having to pay thousands of dollars for a custom web design. For a tiny fraction of the price of a custom design, you can save time, money and hassle of building your website from scratch using one of our pre-built Themes.
Check out the Premium WordPress Theme Guide here, or download a printable PDF version here.
What do I need to have in order to use a purchased theme?
iThemes makes website templates to be used in the free WordPress software platform. In short, in order to use one of our themes, you’ll need:
- Basic knowledge of WordPress and, in some cases, HTML (although we try hard to minimize the HTML part for you).
- A domain name.
- Web hosting. (We recommend HostGator)
- The free WordPress software installed.
Most popular web hosting companies offer a quick install of WordPress.
We often refer clients to HostGator for the best, most affordable WordPress web hosting.
How do I pick the right Theme?
We’ve been asked this questions a number of times, so we wrote a post on How to Pick the Right WordPress Theme For You.
Click on the Purchase or Buy Now button, and you can pay through our secure online system via credit card or PayPal. Once payment is remitted, you’ll be sent a link to log in to your Member panel for download.
What kind of support is offered with a purchased Theme?
iThemes has an active support forum with full-time moderators ready to help answer your questions. This is the first and best place to receive support assistance with the purchase of your theme.
Premium support will include theme issues such as: bug fixes (if any) under normal operation, how to use basic theme features, basic WordPress help, and basic help with customization. In addition to the above, we also offer screencast tutorials to help explain the primary features in each theme. If you seek more help in the line of modifications to your theme, please check out our Add-On Services page.
You’ll also want to take a look at the many tutorials available on our iThemes tutorial page.
SUPPORT HOURS: iThemes actively responds to forum support requests during our normal business hours which are Monday-Friday, 8 a.m.-5 p.m. Central Standard Time.
Can these themes work on WordPress.com?
No, our themes are designed to be used for the self-hosted version of WordPress.
We often refer clients to HostGator for the best, most affordable WordPress web hosting.
Do you have any tutorials for using WordPress?
Yes, we offer an extensive WordPress video tutorials section. We also offer our Quick Start Guide to Using WordPress guide, which covers the basics tips and tutorials for using WordPress.
We do not offer phone call consulting. This enables us to keep our prices as low as possible for our customer community. We do however answer email as fast as possible and offer our extensive support forum.
Are your themes compatible with plugins and widgets?
We style and code our themes to be compatible with most standard plugins and widgets. But due to the sheer numbers of plugins and widgets available by other providers we cannot code for them all. Thus, some plugins and widgets may cause the theme to “break” in certain browsers. We make every attempt to prepare our themes for them, but cannot guarantee it will work in every situation. If you would like help integrating certain plugins with our themes, please consult our Add-On Services page.
Rest assured…all of the plugins we create and offer through PluginBuddy.com, including the popular BackupBuddy plugin to backup, restore, and migrate your entire WordPress installation, are compatible with all of our themes.
Can I remove the credits in the footer?
Yes, you may only remove the credits if you have purchased one of our packages.
Are the stock photos featured in the theme demo/preview sites included in the purchase?
No. Due to licensing agreements, we cannot include stock photos/images in our templates. However, for top-quality, royalty-free and affordable photos, check out iStockphoto and Fotolia.
Are PSDs (layered Photoshop files) included with my theme purchase?
No. Unless otherwise specific, PSD, or layered Photoshop files, are not included with your theme purchase and are not licensed under the GPL.
What software do you suggest for editing photos?
Two popular image-editing software products are GIMP (free) and Photoshop Elements (paid).
What if I have more specific questions about customizing or tweaking the themes?
Our Support Forum is a great place to ask more specific questions related to theme customization. We also offer a number of custom add-on services.
Because of the nature of our themes — which are digitally delivered and non-tangible goods — we cannot offer refunds or chargebacks for purchases. Therefore, please read our FAQs carefully before purchasing your theme. And as always, you can email questions to us or contact us in advance!
How do I register for the Support Forum?
The support forum is located here. You will use the same login and password that you signed up with to access it. It is the same login that you access the Member’s Only area.
What does “1 year of theme updates” mean?
When you purchase a theme it comes with a 1 year subscription to theme updates and support. Meaning that when we push out a new version/feature to your theme during your subscription year, you will have immediate access to it. After the 1 year mark the theme is still yours to use and keep, but you will no longer have access to updates or the forum. You would need to renew your license to maintain your subscription to updates and support – much like a magazine subscription.
Can I upgrade to a combo package? And do you have a customer loyalty discount program
Yes, check out our Upgrade policy here and information about our Customer Loyalty Discount Program where you get 25% discount on membership renewals and your product purchases.
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Need WordPress Hosting?
For the do-it-yourself option, iThemes recommends HostGator. Excellent customer service, affordable prices.
